Privacy Policy
Last updated 26 September 2026
At The Cake Company, we value the trust you place in us. When you order a cake for a birthday, anniversary, celebration or simply because you’re craving something sweet, we understand that you’re sharing some personal information with us.
This policy explains what information we collect, why we need it, and how we use it.
WHAT INFORMATION DO WE COLLECT?
When you place an order or contact us, we may collect information such as:
- Your name
- Mobile number
- Email address
- Billing and delivery address
- Order and payment details
- Cake customisation details
- Special instructions or messages you provide
- Information you share with our customer-support team
We only collect information that is reasonably needed to serve you and complete your order.
WHY DO WE NEED YOUR INFORMATION?
We use your information to:
- Confirm and prepare your order
- Arrange delivery or pickup
- Contact you about your order
- Help with cancellations, refunds or complaints
- Answer your questions
- Maintain our business, accounting and tax records
- Improve our products and customer experience
- Send promotional messages where permitted and, where required, with your consent
- Meet our legal and regulatory obligations
PAYMENTS
Payments made through our website may be handled by third-party payment providers. We do not intend to store your complete credit-card, debit-card or banking credentials on our own systems.
DO WE SHARE YOUR INFORMATION?
We may share information necessary to complete your order with trusted service providers, such as delivery partners, payment providers, website service providers and professional advisers. We may also share information when required by law.
We do not sell your personal information to third parties.
COOKIES
Our website may use cookies and similar technologies to make the website work properly, remember preferences and understand how visitors use our website.
KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect your information from unauthorised access, misuse or disclosure. However, no online service can guarantee 100% security.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep information for as long as reasonably necessary for order processing, customer service, accounting, taxation, dispute resolution and legal requirements.
YOUR QUESTIONS AND REQUESTS
The Cake Company
Email: Pratapfoodsjbp@gmail.com
Phone: +91 9111999903
GSTIN: 23DGZPS4483P1Z3
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Questions about this policy? Chat with us on WhatsApp or call +91 91119 99903.